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Strategy and Business 2012 Organizational Culture Book of the Year This third edition of the classic resource, Productive Workplaces is smart, well-written and well-researched, thoughtful, somewhat provocative, and a one-of-a-kind review of the integ…

Praise for The Gamification of Learning and Instruction «Kapp argues convincingly that gamification is not just about adding points, levels and badges to an eLearning program, but about fundamentally rethinking learning design. He has put together a …

Filling a gap in the literature, this book offers an innovative interdisciplinary approach to learning for corporate strategic development, linking the domains of strategy, organizational design, and learning. To demonstrate how this process drives t…

Praise for Closing the Execution Gap «I got half way through the introduction and was hooked. The book's premise—strategic thinking used to be a leader's main focus but surprisingly that's not enough—gave me confidence that my efforts to drive execut…

Anyone who has a position of leadership in your organization should read Meaningful Workplaces. From the CEO to the front-line manager, this book will change the way people think about work. It is truly a must read for people creating the workplace o…

Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the …

How can organizations provide the right sales training to the right sales people at the right time? This book is filled with a diverse collection of case studies from top companies and provides a practical road map and the proven tools for organizati…

Praise for Strategic Employee Surveys «This is a must-read! If you want to bring your employee survey up to the next level—if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance—if you …

Training Fundamentals is a no-nonsense, practical overview of training, filled with useful information, best practices, and proven strategies to help both new and experienced trainers develop their skills and design and deliver training that achieves…

The Social Media Handbook is a comprehensive risk and compliance management toolkit that walks employers step-by-step through the process of developing and implementing effective social media policy and compliance management programs that are designe…

A Publication of the Society for Industrial and Organizational Psychology Praise for Strategy-Driven Talent Management «Silzer and Dowell's Strategy-Driven Talent Management provides a comprehensive overview of the different elements of the best tale…

Praise for Thiagi's first Jolts! «If you facilitate group learning or change management, you won't want to miss this one!» —Elaine Biech, author of Business of Consulting and Training for Dummies «A valuable addition to any trainer's bookshelf.» —Jea…

Wenn Sie dieses Buch gelesen haben, werden Ihre Präsentationen anders aussehen als die Ihrer Kollegen. Bei der Vorbereitung werden Sie schneller zu einem Ergebnis kommen, und die Wirkung Ihrer Vorträge wird nachhaltiger sein. Dieses Buch behandelt di…

Переговоры о зарплате, конфликты с кандидатами на увольнение, пикировки с зазвездившимися сотрудниками – в подобные ситуации регулярно попадает большинство руководителей. Как выйти из них без потери авторитета? «Нужно научиться правильно разговариват…

Книга для всех, кто хочет вдохновлять сотрудников делать больше, чем достаточно, и сделать свой сервис по-настоящему клиентоориентированным. В ней вы найдете 68 реальных историй из разных отраслей бизнеса об успешном внедрении искреннего сервиса и уз…

The three volumes in The Encyclopedia of Human Resource Management offer a comprehensive review of the essential issues and most important information available on the topic. Each volume in the encyclopedia contains contributions from some of the mos…

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary R…

Over the past 10 years in the field of human and organizational development, the approach to team building has moved from problem solving and conflict management to helping work groups and organizations build a foundation of trust, cooperation, and m…

Praise for Advancing Executive Coaching "Rich in content, this book is an impressive and varied review of the field of coaching from a notable assembly of authors. It is thought provoking yet practical, and represents an important contribution to a f…

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 3: Measurement and Evaluation Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literatu…