управление персоналом

Wenn Sie dieses Buch gelesen haben, werden Ihre Präsentationen anders aussehen als die Ihrer Kollegen. Bei der Vorbereitung werden Sie schneller zu einem Ergebnis kommen, und die Wirkung Ihrer Vorträge wird nachhaltiger sein. Dieses Buch behandelt di…

Переговоры о зарплате, конфликты с кандидатами на увольнение, пикировки с зазвездившимися сотрудниками – в подобные ситуации регулярно попадает большинство руководителей. Как выйти из них без потери авторитета? «Нужно научиться правильно разговариват…

Книга для всех, кто хочет вдохновлять сотрудников делать больше, чем достаточно, и сделать свой сервис по-настоящему клиентоориентированным. В ней вы найдете 68 реальных историй из разных отраслей бизнеса об успешном внедрении искреннего сервиса и уз…

The three volumes in The Encyclopedia of Human Resource Management offer a comprehensive review of the essential issues and most important information available on the topic. Each volume in the encyclopedia contains contributions from some of the mos…

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary R…

Over the past 10 years in the field of human and organizational development, the approach to team building has moved from problem solving and conflict management to helping work groups and organizations build a foundation of trust, cooperation, and m…

Praise for Advancing Executive Coaching "Rich in content, this book is an impressive and varied review of the field of coaching from a notable assembly of authors. It is thought provoking yet practical, and represents an important contribution to a f…

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 3: Measurement and Evaluation Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literatu…

Scenario-Based e-Learning Scenario-Based e-Learning offers a new instructional design approach that can accelerate expertise, build critical thinking skills, and promote transfer of learning. This book focuses on the what, when, and how of scenario-b…

Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch – it's a fact based o…

With the contributions from leading national and international scholars and practitioners, this volume provides a «state-of-the-art» look at ID, addressing the major changes that have occurred in nearly every aspect of ID in the past decade and provi…

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 2: Selecting and Implementing Performance Interventions In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-t…

Strategies for managing the real Generation Y A new generation of workers is forcing employers to rethink the workplace. Generation Y, or Millennials, bring new ideas, innovation, and energy as they enter the workforce AND their expectations and dema…

In this new book, Jacqueline Davies and Jeremy Kourdi argue that organizations are failing to realize the simple truth about talent: they are misunderstanding their people, making flawed choices and allowing the true potential of their workforce to g…

Praise for The IABC Handbook of Organizational Communication «Looking to expand your professional abilities? Learn new skills? Or hone your area of expertise? This book delivers an amazing and practical study of our profession—and a guidebook for str…

The controversies that have developed in recent years in the field of education and training around program and competency-based approaches are not without reminiscent of those which are at the origin of a reflection on the question of methods to mon…

There?s a lot of conversation about how to make schools better. Unfortunately, the nature of those conversations often makes things worse. Evocative Coaching: Transforming Schools One Conversation at a Time maps out a way to change that. By taking a …

The bestselling co-author of the legendary The One Minute Manager® and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships. The past decade has seen the dramatic rise of a word now well kno…

*НАСТОЯЩИЙ МАТЕРИАЛ (ИНФОРМАЦИЯ) ПРОИЗВЕДЕН, РАСПРОСТРАНЕН И (ИЛИ) НАПРАВЛЕН ИНОСТРАННЫМ АГЕНТОМ ТИНЬКОВЫМ ОЛЕГОМ ЮРЬЕВИЧЕМ, ЛИБО КАСАЕТСЯ ДЕЯТЕЛЬНОСТИ ИНОСТРАННОГО АГЕНТА ТИНЬКОВА ОЛЕГА ЮРЬЕВИЧА. Книга от экспертов «Тинькофф-Банка» для предпринимате…

Управление бизнес-процессами (BPM, Business Process Management), или процессное управление, – передовая управленческая дисциплина, рассматривающая оптимизацию и постоянное совершенствование бизнес-процессов (или административных регламентов в случае …