The Little Shop of Hopes and Dreams

She risked a glance over the edge and instantly regretted it. Twenty storeys below, the November wind tugged papery leaves from trees then threw them carelessly in the path of the rush-hour traffic.

‘Are you ready, Warren?’ she asked, only just managing to stop her teeth chattering. She forced her cheeks into the soothing, yet professional smile she always used on her clients at this part of the proposal process.

Warren, a baby-faced, slightly balding forty-something, was fastening an abseiling harness over the top of his dinner suit. He looked up and nodded, nervous but determined.

Nicole caught the eye of Kirk, the ex-army guy she’d used a few times for similar stunts. He was one of those wordless, beefy types, who Nicole had been worried would intimidate men preparing to be the most vulnerable they’d ever been in their life, but somehow he inspired laddish camaraderie, and even the most timid of clients seemed more ready to do something high-risk and daring under his guidance. He finished testing Warren’s harness then stepped back and nodded at Nicole.

Warren’s face paled.

Nicole stepped forward and handed him an earpiece, similar to the one she was wearing. She looked him in the eyes. ‘It’s going to be fine,’ she told him. ‘A minute from now you’re going to be face to face with the woman you love, and she’s worth all of this, isn’t she?’

He nodded and his Adam’s apple bobbed in his throat.

Nicole stepped back as Warren jammed the earpiece into place. ‘Now you’ve got your very own piece of high-tech gadgetry—just like James Bond,’ she added, warming the ever-present smile up a notch.

Warren fidgeted with his harness a little. She guessed it was probably pinching in places she didn’t want to know about. ‘That’s the idea,’ he said. ‘Cheryl’s always had a bit of a thing for 007. I’m not under any grand illusions, but I thought if I could show her I could be the tiniest bit like him, it might improve the chance of her saying yes.’

Nicole looked across at his smooth receding forehead, his slightly chubby cheeks, the torso that suggested he’d spent more time at the kebab shop than at the gym. She wished she really could tell him he was the spitting image of Pierce or Roger or Sean. ‘You look extremely dashing,’ she said. ‘You’re going to blow Cheryl away.’

Warren smiled softly. ‘Like a real Bond film…Something always gets blown away—or up—in a Bond film.’

The thought of an explosion of any kind featuring in the proposal she spent the last month meticulously planning sent a shiver of fear down Nicole’s spine. However, she glued the smile in place and projected it back at Warren with even greater force. ‘As long as it’s an explosion of love, and love alone, everyone will be happy.’

Especially her.

She checked her watch. ‘Do you remember what to do?’

Warren went back to looking very serious. He nodded. ‘Abseil down slowly two floors, then wait for your signal before doing the last bit.’

‘You can do it,’ she said, handing him the sign he was going to clip to his harness and a single red rose. ‘Just remember…Kirk is here at the top if you need help and I’ll be waiting for you on the seventeenth floor.’

Warren nodded weakly and backed towards the edge. With Kirk’s help he started to lower himself down. Nicole stood, calm and serene, smiling as he went. Just before he vanished she did a little thumbs-up gesture, but as soon as his eyes disappeared below the parapet, and only the thinning fluff on the top of his head was left in view, she set off running like a greyhound towards the door that led to the fire escape.

Her heels clattered on the stairs as she raced down two flights. They weren’t really practical for this kind of thing, she knew, but she had a professional image to maintain.

She paused briefly outside the room where the action was due to take place and sucked in as much oxygen as she could. Five seconds was all she had, so five seconds would have to do. She tucked a strand of hair behind her ear as she waited for her pulse to stop stampeding, then slipped gracefully through the fire-exit door and into the open-plan office. No one would ever have known she’d been a heaving mess only seconds earlier.

Cheryl, Warren’s fiancée-to-be, was tapping away on her keyboard right next to the floor-to-ceiling windows. Every now and then she glanced up at the large clock on the far wall and sighed. The rest of the office carried on with their business, as if it were the end of a normal Friday afternoon.

Nicole made eye contact with Felicity, Cheryl’s best friend, who’d been only too happy to be the office ‘mole’ for this part of the operation. Then she checked her watch. ‘Where are you, Warren?’ she mumbled into her Bluetooth earpiece.

She could hear panting and the wind whistling. ‘Just about there,’ he said in a high-pitched voice. ‘Passing the eighteenth floor now.’

She gave Felicity a nod, and Felicity turned and gave a signal to a large man sitting at a desk in the centre of the room. His name was Morris, and he had the most soulful voice Nicole had ever heard. He stood up, cleared his throat and started singing the opening bars to ‘Ain’t No Mountain High Enough’.

A few of the other workers looked up, but most kept on about their work. One by one they joined in the song until the whole seventeenth floor was singing its heart out. Nicole grinned. Those endless choir practices at Hurstdean Academy had come in useful after all.

Warren might not be James Bond, but Nicole dearly hoped that Cheryl was going to say yes. Not only was he a really nice guy, but it said a lot about him that their workmates had spent hours perfecting the song in secret over the last fortnight.

Nicole crept a little further into the office so she could see Cheryl more clearly round the edge of a row of cubicles. She’d stopped typing now and was staring open-mouthed at her colleagues, who sang and smiled as they gathered round her. And, just as Morris took the song to its lungbursting climax, Warren lurched into view outside Cheryl’s window, fumbling to pull the red rose out of his lapel and holding it towards her.

For a moment Cheryl didn’t see him, but that sixth sense that comes when someone is looking over one’s shoulder must have kicked in, because she twisted round and screamed at the same time. She would have fled halfway across the office if Felicity hadn’t caught her and steered her back.

‘Warren!’ Cheryl shrieked, both hands pressed against her sternum, one on top of the other. ‘What the heck are you doing out there?’

Warren, bless his little cotton socks, managed to stop looking quite so nervous. He flashed her a truly 007-worthy smile, then swung the sign dangling from a short rope attached to his harness up into his hands with one swift move.

On it were written four words: Will you marry me?

He’d wanted to go with something Bond-themed, but Nicole had convinced him to keep it simple. When it came to this part of the proposal, no fuss, no frills were needed. That was all a woman needed to hear.

The hairs on the back of her neck lifted as a hush fell on the whole office. Cheryl covered her mouth with her hands then nodded slowly. Once. Twice. Then a flurry of bobbing as she pressed her hands against the glass and started crying.

Nicole smiled as she whispered into her headset, ‘We are go!’

Right on cue, fireworks erupted from the park opposite and Warren and Cheryl’s colleagues cheered and rushed to the windows to watch. Nicole waved at Warren to catch his attention and pointed downwards with an exaggerated action. He was just hanging there, a stupid grin plastered all over his chubby face. He’d completely forgotten the next part of the plan was to get him down and on this side of the glass ASAP.

She sighed and looked around at the mayhem. It was lovely. It really was. And romantic. But…

She shook her head and plucked her earpiece out of her ear. Maybe she was getting a little jaded. In the ten and a half months since she’d started Hopes & Dreams she’d helped numerous men pop the question, but maybe the daily diet of OTT was starting to wear on her.

It was lovely to see all these couples happily planning their futures, but it only seemed to emphasise that once they’d taken each other by the hand and waltzed off into the sunset, she was left standing there alone.

She’d come close—once—to being proposed to. Or so she’d thought. She shook her head to dislodge the memory of that night. She didn’t need to go back there. Life was all about moving forward, about making the future count, not about moping over things that should have been but weren’t.

Warren, who’d finally made it down to the balcony two floors below and unharnessed himself with Kirk’s help, appeared in the doorway to an almighty cheer from his colleagues. He marched over to Cheryl looking ten feet tall, a bit of a Bond swagger in his usual lolloping gait. His fiancée watched him approach, her eyes wide and moist, and Nicole couldn’t help but shake off the mood that had been troubling her a few moments earlier.

She caught Warren’s eye across the top of the crowd and he winked at her as he drew Cheryl into his arms then dipped her for a kiss. Nicole smiled back and tucked her earpiece in her pocket.

Her job was done here. Everything had gone according to her meticulous plan—as everything in her life always did. And she didn’t know why she was getting all maudlin about the lack of proposals in her own life. It was a moot point. She wasn’t even seeing anyone at the moment. There’d been no one since…

She mentally swatted that thought.

She wasn’t seeing anyone, and that was fine, because she was too busy getting a fledgling business off the ground in tough economic times. So right now she was perfectly content organising everyone else’s happy-ever-afters. As long as everything kept going to plan, hers would get here eventually.

CHAPTER THREE

Feeling a little windswept and definitely a lot tired, Nicole walked into the foyer of the Hamilton Grand Hotel and quickly disposed of her coat and bag in the cloakroom. She checked her watch. She was late. Just a little. But it didn’t sit well with her. She didn’t do late. Or unprofessional. Or disorganised.

Her outfit wasn’t perfect, either. But that was what happened when you had to go from the top of an office block to a party in one evening. She usually preferred a cocktail dress, but her pencil skirt and classic chiffon blouse would just have to do.

Since both Peggy and Mia had both invested money in Hopes & Dreams and were hoping to join Nicole in the business full-time when things took off, Nicole had invited both her friends to come along with her. She found them in the Terrace Bar with a view over the Thames, along with a hundred or so event planners, hoteliers and media bods. The Hamilton had recently undergone an extensive refurbishment and this was their ‘we’re back!’ party, designed to wow former clients who’d been less than impressed with gradually dilapidating facilities.

Nicole had to admit, they’d done a marvellous job. It was now chic and modern. Flat matt walls in both neutral and bold colours, textured fabrics, funky light fittings. No hint of the dated plasterwork, thank goodness. Nicole shuddered at the memory. She’d always had a hatred for that fussy eighties faux-Victorian look, ever since one of her posh boarding-school friends had come to stay, taken one look at Nicole’s mother’s stripy wallpaper under the glued-on dado rail and had wrinkled her nose a little.

None of the other girls at Hurstdean had homes like that. They’d had antiques instead of orange pine that had darkened to an almost radioactive tone, real oil paintings instead of Monet prints from IKEA. But that was what came from being the scholarship kid, she supposed.

But after that incident Nicole had decided it was better to go without if you couldn’t have the real thing, and she’d started building her furnishings, her wardrobe—and her life—according to that code. ‘Dress for the job you want…’ someone had once said. Well, Nicole dressed for the life she wanted, a fabulous one.

‘So, did Cheryl say yes to tubby old Warren?’ Peggy asked as Nicole approached.

Nicole nodded and the other two girls breathed out a sigh of relief. While a negative to a proposal really came down to the relationship in question, too many refusals could make the Hopes & Dreams look bad. So far, though, Nicole had a really good success rate. Only one ‘no’, and that had been right back at the beginning, a big-headed plonker whose ill-fated proposal idea had only convinced his girlfriend that he loved himself more than he did her.

That one blot on her otherwise perfect record still smarted. Still, she’d been on a huge learning curve since then and had come up with protective measures to stop herself falling into that kind of situation ever again.

Thankfully, her proposer tonight had been nothing like Mr Arrogant.

‘He got right into the part too,’ Nicole said. ‘Not sure what Cheryl’s going to do with him now he’s discovered his inner Bond.’

Peggy’s red lips stretched slowly into a smile. ‘I know what I’d do with a man who’d discovered his inner Bond…’

‘Oh, there you are, darlings! Doesn’t the Hamilton look super? I’m sure Minty and I are going to use it for one of our next parties.’

Nicole’s stomach sank, but she turned round, smiling—if not genuinely—widely. ‘Celeste…Araminta…How are you?’

The two women were both tall and had cascading, thick honey-coloured waves. They looked as if they’d blown in off the King’s Road after an afternoon’s shopping. The dresses were bang on trend, the make-up artfully suggesting a healthy glow, and the legs went on for centuries.

However, despite her irritation at their presence, Nicole couldn’t help taking a mental note of how their outfits were put together, noting details like designers, fabrics, cut…As much as she didn’t like them, Celeste and Minty always looked fabulous, and it was never good to be outshone by the competition.

It was a habit she’d picked up at school, when fitting in had been as necessary as breathing. She might have not had as much money as most of her school chums, but that hadn’t meant she’d wanted to stand out in cut-price highstreet polyester knock-offs. As a result, she’d developed a talent for breaking down an outfit into its component parts, working out how she could copy it on a shoestring or use what she already owned to pull off the look. It had helped her blend into the privileged world of Hurstdean Academy.

‘Marvellous!’ Celeste said, beaming. For some reason her smile reminded Nicole of a chihuahua baring its teeth. ‘And how’s your cute little boutique agency doing? I don’t seem to have heard much about it in ages. I Do, I Do, I Do is going great guns. Did you hear we just did the Patterson–Henley proposal? She said yes, of course. Who wouldn’t when daddy-in-law is a viscount?’

Celeste broke off so she and Minty could congratulate themselves with throaty, slightly horsey laughter.

Nicole kept smiling and gently put a hand on Peggy’s arm. She was sure she’d just heard a snarl from under her flatmate’s breath.

Minty sighed and flicked her hair in a manner that got the attention of all the men in a ten-foot radius. ‘They’ve asked us to do the engagement party as well, you know. Fabulous exposure.’

‘I’m sure it is,’ Mia said tightly. ‘Congratulations.’

Celeste started scanning the crowd. Obviously, they’d ceased to be entertaining now the gloating had finished, and she was looking for her next victim. ‘Ooh! There’s the new owner of the Hamilton, Jayce Ryder. He did say he wanted a word with us. Come on, Minty.’ She waved above the crowd. ‘Yoo-hoo, Jayce…!’

Both girls flashed identical smiles at Nicole, Peggy and Mia and then headed off into the crowd without bothering to air-kiss a farewell.

The name Peggy called them when they were out of earshot wasn’t nice.

Nicole shook her head. ‘We shouldn’t criticise the competition in public. It’s not professional.’

Peggy’s eyes narrowed. ‘Professional, schmessional. Sometimes I just can’t help myself, and I don’t know how you can be so calm, cool and collected about it, either. Not after they copied your idea and set up a rival proposal-planning agency right under your nose!’

Nicole sent a laser-targeted stare after the two disappearing willowy figures. ‘They only got that job because Minty’s daddy plays polo with Hugo Patterson’s daddy.’ Mia followed her gaze. ‘Oh, yes. I forgot you used to work with them at that big event-planning firm.’

‘Me and my big mouth,’ Nicole muttered, turning back to her friends and sighing. ‘I shouldn’t have bragged to them that I was branching out on my own.’

Mia nodded understandingly. ‘And have you seen a drop in business recently? I know you said you were worried about that when you started out.’

Nicole sighed again. She’d hoped for a fun, glitzy evening after a hard week with sleepless nights and ten-hour days. ‘A bit. I run a full range of services. The lowest tier is personalised proposal ideas that clients buy for a small fee and then they do the rest themselves—inspiration, if you like. Next is helping to find venues and vendors who match the client’s requirements, but the top tier is the no-holds-barred planning service, where I take care of everything. Not only are those the most fun to do, but they’re the ones I make most money on, and it’s interest in those kind of proposals that seems to have tailed off.’

She glanced over again at her rivals, who were busy fawning over the hotel tycoon who’d been responsible for the Hamilton’s upswing in fortune. ‘And I have a feeling I know who’s hoovering up all that kind of business.’

Peggy glared over at them. ‘Those two are toxic on so many levels it isn’t funny.’

Nicole angled her body away from Celeste and Minty. She didn’t even want to look at them. They didn’t count. She wasn’t going to let girls like that get the better of her ever again.

‘Ever since school I’ve had to deal with girls like that, girls whose lives are charmed, because someone waved a magic wand over them at birth, so they get everything their hearts desire. So life comes easy to them. So success drops easily into their laps because of their names or their connections, but it doesn’t mean they have to have it all, leaving nothing for us.’

Nicole was prepared to work for it. Work hard. She’d get there in the end.

‘It doesn’t matter how well they’re doing now,’ she said slowly. ‘Celeste was slapdash when we worked together at Elite Gatherings and I bet she’s slapdash now. She was always swanning around doing what she felt like doing and palming off the boring stuff on other people.’

‘Sounds about right,’ Peggy said grimly. ‘Look up “entitlement” in the dictionary and you’d see her ugly mug staring right back at you.’

Nicole nodded and smiled. ‘That was all fine and dandy while Celeste was working for a big event-planning firm, with plenty of victims to take up the slack, but now it’s just her and Minty, and Minty’s just as bad. It doesn’t matter if they’ve got the connections, access to the Old Boys’ Club through their fathers…They’ll trip themselves up eventually. What matters are drive and talent, and Hopes & Dreams has plenty of that, especially now Peggy has come on board part-time.’

All three women stared after their number one—well, their only—competitors.

‘Won’t matter if we go under and they continue to float around London like it’s their own personal garden party,’ Peggy muttered darkly.

Mia, ever the practical one, laid a hand on Nicole’s arm. ‘Well, if you ever want a hand with the books, just let me know. I might as well use all those fancy letters I got after my name for something I really care about.’

Nicole smiled and nodded. Mia hated her job as an accountant in a big city firm. If she could have joined her and Peggy at Hopes & Dreams, she’d have done so in a heartbeat. In fact, that was the plan if the business survived into next year.

Peggy hated any talk of boring things like numbers and spreadsheets. She let her head loll and pretended to snore softly, and when Mia poked her in the arm with a sharp fingernail she lifted her head and said, ‘Time for another drink.’ She handed her glass to Mia, who rolled her eyes but waved at the barman anyway.

‘I’d settle for a glass of fizz and change of subject,’ Nicole said. She’d been on a nice little high after Warren’s triumph that evening, but Celeste’s news about Hugo Patterson and Sarah Henley had thrown cold water all over it. Somehow, a draughty office building in Lambeth just didn’t have the same cachet. It was great having satisfied clients, but what she really needed was high-profile satisfied clients. Ones who would shell out a ton of money on a high-end proposal, then brag about it to all their friends and get Hopes & Dreams mentioned in Celebrity Life.

‘Change of subject? Oh, well in that case…Guess who dropped by our flat while you were out being a Bond girl?’ Peggy waggled her eyebrows and waited, smiling.

‘The Sultan of Brunei,’ Nicole replied, not missing a beat.

Peggy tutted. ‘It’s no fun if you don’t play along.’

‘It’s no fun for you, you mean…’

Mia leaned over and put a hand on Nicole’s arm. ‘Just humour her. You know she’ll bug you until she gets it out of her system one way or the other.’

Peggy grinned at Nicole. ‘Well, if you’re going to be boring, I’ll just tell you…Your dad came in to check that damp patch on the bathroom ceiling this afternoon, with hunky plumber Steve in tow. They were sad to have missed you—especially Steve.’

Nicole shrugged.

‘And when I say “sad”, I mean very sad. You ought to put him out of his misery and call him sometime, you know. I’m sure the only reason he keeps coming back to check the work he did on the boiler is because he wants an excuse to see you.’

‘Sorry, Peg. Steve just isn’t my type.’

‘Then find someone who is your type!’ Peggy said, flicking her artfully curled platinum locks. ‘It’s been too long since you’ve been out on a date. It’s making you very crabby.’

Nicole opened her mouth to say there was a difference between ‘crabby’ and ‘taking your life seriously’, but Mia jumped in ahead of her.

‘A woman can exist without a man in her life, you know, Peg. It’s not the 1950s any more, even though you dearly like to pretend it is. Sometimes it’s about the quality, not the quantity.’

Peggy gave Mia a well-worn look. ‘There’s not going to be any quality at all if the quantity is zero.’

‘Well, we all know you like to prove that point with a different man every week.’

Nicole could see where this was going. Mia and Peg were firm friends really, but sometimes they really could rub each other up the wrong way. ‘Calm down, children,’ she said in a soothing tone. ‘We’re supposed to be here to check out the Hamilton and schmooze for new clients, remember?’

Both women nodded reluctantly, but Peggy had to get the last word in, as always. ‘You can’t chip in anyway, Miss Mia, seeing as you’ve now got a ring on your finger, are sickeningly loved-up and can’t even remember what it’s like to be single.’

Mia suddenly stopped scowling and her whole face lit up in a beatific smile. ‘I am sickeningly loved-up, aren’t I? And who wouldn’t be with a man like Jonathan? He’s perfect, isn’t he? Tell me he’s perfect.’

Nicole laughed. It was true; Mia’s fiancé really was lovely. He’d been so nervous about popping the question that he’d asked Nicole for help and it was then she’d realised not only was there a gap in the market, but that proposal planning was only a sidestep from event and party planning. There was so much pressure on guys these days, not only asking the question but how they did it. Suddenly booking a table at a nice restaurant and buying a ring wasn’t enough. Jonathan had been very aware of all those YouTube videos out there of creative and romantic proposals. So that was where the idea to start Hopes & Dreams had been born.