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CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not …

David Taylor's third book lifts the lid on why so many brand visioning projects end in failure: an overly theoretical and complex approach he calls 'strategy tourism'. By contrast, his straightforward, no-nonsense programme will ensure that you end u…

The number of ICD patients is increasing sharply, yet the number of electrophysiologists—physicians who specialize in the electrical system of the heart—is not increasing as dramatically. The result of this influx is that more and more ICD patients a…

The Nuts and Bolts of Cardiac Resynchronization Therapy By Tom Kenny, RN Vice President, Clinical Education and Training, St. Jude Medical, Austin, TX, USA Cardiac resynchronization therapy (CRT) is an exciting new option for a growing number of hear…

Medication Management in Care of Older People is an accessible introduction to medication management and its role in the management of older people and their medicines. It addresses key issues in medication management, evaluates professional roles an…

As more than 90% of spending on the Internet comes from brick and mortar companies it is these operations that will form the client base for e-learning. This book shows those companies how to get e-learning implementation right first time. Don Moriss…

This book provides Nurse Practitioners working in the field of Acute Medicine with an up to date, practical, and comprehensive guide to the management of acute medical patients. It serves as a text from which the busy highly skilled nurse can obtain …

Praise for Helping Children and Adolescents with Chronic and Serious Medical Conditions A Strengths-Based Approach «Helping Children and Adolescents with Chronic and Serious Medical Conditionsprovides a wellspring of knowledge, from the theoretical t…

It has been nearly a decade since the first edition of the Handbook for the New Health Care Manager was published. During that time, dramatic changes have taken place in the health care industry and particularly in health care management. Written as …

Hospital acquired infections (HAI) are complications of health care which affect on average 10 percent of patients admitted to hospital world wide. They have serious public health implications by changing the quality of life of patients and sometimes…

Simulations and the Future of Learning offers trainers and educators the information and perspective they need to understand, design, build, and deploy computer simulations for this generation. Looking back on his recent first-hand experience as lead…

Praise for Accounting Best Practices, Fifth Edition «For a comprehensive, yet easy-to-read guide to fixing those all-too-common shortcomings in your accounting department, look no further than this excellent book. Steve Bragg provides hundreds of fix…

The most practical, authoritative guide to every aspect of revenue recognition-including Sarbanes-Oxley Revenue recognition is one of the most important-and one of the most difficult-figures for both preparers and users of financial statements. Wiley…

Operational Risk Management offers peace of mind to business and government leaders who want their organizations to be ready for any contingency, no matter how extreme. This invaluable book is a preparatory resource for when times are good, and an em…

Praise for Internal Control Strategies A Mid to Small Business Guide «Internal Control Strategies is an excellent field guide for the implementation and maintenance of efficient and effective internal control systems. The book provides a practical ap…

Practical, proven tools for conducting successful operational reviews An operational review evaluates management's conformity with plans and resource allocations, organizational structure, operating procedures, processes, and controls. In today's vol…

Have you been asked to perform an information systems audit and don't know where to start? Examine a company's hardware, software, and data organization and processing methods to ensure quality control and security with this easy, practical guide to …

Developed by a task force consisting of current and former employee benefit plan expert panel members, this alert offers a range of topics such as master trust reporting, cybersecurity, new proposed auditor's reports, electronic information, limited-…

Updated as of January 1, 2018, this guide includes relevant guidance contained in applicable standards and other technical sources. It explains the relationship between a service organization and its user entities, provides examples of service organi…

The company that became GKN was forged in the first fires of the Industrial Revolution. And through the two-and-a-half centuries of its remarkable life, GKN has proved a master of Industrial Evolution. From a single blast furnace fuelling a tiny iron…