Никогда бы не подумал, что мне – молодому и активному парню придется быть внуком для старой бабушки, которая решит переписать на меня наследство… Вот только бабушка «божий одуванчик» меня уделала раза три и доказала, что в свои годы фору может дать кому угодно! Ну, и что мне с ней делать? Альбина Никитична, стойте!


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Praise for Chocolates on the Pillow Aren't Enough «Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true–chocolates on the pillow are not enough. A great read!» —David Neeleman, founder and CEO, JetBlue Airways Corporation «If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some.» —Millard S. Drexler, Chairman and CEO, J. Crew Group «What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more.» —Emeril Lagasse «Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition.» —Tiki Barber

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работа с клиентами

клиентский сервис

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience

The businessperson's guide to saying what needs to be said and asking questions that need to be asked In the business world, the first step to great results is good communication. Talk Lean uses original research and a fresh approach to teach businesspeople how to say difficult things and ask difficult questions in a way that is positive, effective, and comfortable for everyone involved. You'll learn how to begin meetings and conversations in a way that is succinct, empathetic, and effective, while putting people in a positive and receptive frame of mind. You'll learn how to listen and respond during meetings to maximise both productivity and empathy and how to close meetings in positive ways that lead to great results. Offers proven techniques for improving communication and making an impact professionally Written by Alan Palmer, head of Interactifs UK, which offers communication coaching to major corporate clients Ideal for executives, team leaders, entrepreneurs, and anyone whose success depends on great communication 

ораторское искусство / риторика

Talk Lean. Shorter Meetings. Quicker Results. Better Relations.

The first look at the philosophy behind the Green Lantern comics—timed for the release of the Green Lantern movie in June 2011 The most recent Green Lantern series—Blackest Night—propelled GL to be the top-selling comic series for more than a year, the latest twist in seven decades of Green Lantern adventures. This book sheds light on the deep philosophical issues that emerge from the Green Lantern Corps's stories and characters, from what Plato's tale of the Ring of Gyges tells us about the Green Lantern ring and the desire for power to whether willpower is the most important strength to who is the greatest Green Lantern of all time. Gives you a new perspective on Green Lantern characters, story lines, and themes Shows what philosophical heavy hitters such as Aristotle, Descartes, and Kant can teach us about members of the Green Lantern Corp and their world Answers your most pressing Green Lantern questions, including: What motivates Hal Jordan to be a Green Lantern? Does the Blackest Night force us to confront old male/female stereotypes? What is the basis for moral judgment in the Green Lantern Corps? Is Hal Jordan a murderer? Whether you're a new fan or an elder from Oa, Green Lantern and Philosophy is a must-have companion.

книги по философии

Green Lantern and Philosophy. No Evil Shall Escape this Book

The long-awaited follow-up to the international bestseller The Jelly Effect Communication is supposed to cause something. That’s the point of it. So, what do you want to achieve following your communication? Do you want someone to answer ‘yes’? Do you want to improve your relationships? Do you want people to understand exactly what you’re talking about, first time? Whatever you want to achieve, you’ll need decent communication to get there, and expert and bestselling author Andy Bounds shows us exactly how to nail our communication. Using the same conversational style that made The Jelly Effect so popular, The Snowball Effect is packed with short, rapid fire sections complete with visuals and special features to help us get serious results from our communication. The Snowball Effect explains how to: • Persuade people to say “yes” more quickly, more often • Enjoy your job more – because you’ll be calling the shots for a change • Remove the communication frustrations you feel all too often • Get more done, more quickly – because you’re getting people on your side faster (these techniques have saved people at least one month every year).

малый и средний бизнес

The Snowball Effect. Communication Techniques to Make You Unstoppable

The next best thing to not having a brother (as I do not) is to have Brothers. —Gay Talese Here is a tapestry of stories about the complex and unique relationship that exists between brothers. In this book, some of our finest authors take an unvarnished look at how brothers admire and admonish, revere and revile, connect and compete, love and war with each other. With hearts and minds wide open, and, in some cases, with laugh-out-loud humor, the writers tackle a topic that is as old as the Bible and yet has been, heretofore, overlooked. Contributors range in age from twenty-four to eighty-four, and their stories from comic to tragic. Brothers examines and explores the experiences of love and loyalty and loss, of altruism and anger, of competition and compassion—the confluence of things that conspire to form the unique nature of what it is to be and to have a brother. “Brother.” One of our eternal and quintessential terms of endearment. Tobias Wolff writes, “The good luck of having a brother is partly the luck of having stories to tell.” David Kaczynski, brother of “The Unabomber”: “I’ll start with the premise that a brother shows you who you are—and also who you are not. He’s an image of the self, at one remove . . . You are a ‘we’ with your brother before you are a ‘we’ with any other.” Mikal Gilmore refers to brotherhood as a “fidelity born of blood.” We’ve heard that the apple doesn’t fall far from the tree. But where do the apples fall in relation to each other? And are we, in fact, our brothers’ keepers, after all? These stories address those questions and more, and are, like the relationships, full of intimacy and pain, joy and rage, burdens and blessings, humor and humanity.

общая психология

Brothers. 26 Stories of Love and Rivalry

The majority of people don’t know where to start when it comes to cooking a successful meal. Packed with easy-to-follow guidelines and recipes, this full-colour, hardback, spiral-bound edition of Cooking Basics For Dummies helps novice chefs navigate the kitchen and learn staple cooking techniques. The lay-flat binding is the ideal format for the kitchen environment and the full-colour photos throughout show readers what they can expect to achieve from their efforts. Cooking Basics For Dummies includes: Choosing the right tools and stocking your pantry The essential cooking techniques – boiling, poaching, steaming, sautéing, braising, stewing, roasting and grilling Expanding your repertoire with delicious recipes A glossary of over 100 common cooking terms About the Authors Bryan Millar is a former New York Times restaurant critic. Marie Ramer is a food writer.

кулинария

медицина и здоровье

Cooking Basics For Dummies

Praise for The Debt-Free Millionaire «The Debt-Free Millionaire is a clarion call for a generation that was brought up on spending tomorrow's money today. As someone who spent time in the financial services industry, I can unequivocally state that Anthony's pragmatic and refreshingly contrarian approach to the real secrets of cash-flow management—and leveraging the credit system—are a breath of fresh air in a smog-choked world of misinformation and confusing financial advice.I can think of a million reasons to read it.» —Michael DiFrisco President, BrandXcellence «Read this book. Do what it says. Start living the dream. If you're ready totake charge of your financial future, this is the place to start.» —Keith J. Cunningham Keys to the Vault & Business School for Entrepreneurs «The Debt-Free Millionaire offers unique insights, little known strategies and easy-to-understand practical tools to first manage then eliminate debt. It is amust read for both consumers and financial professionals to better explain the often complex world of debt management. More like getting sensible advice from a good friend than a technical financial advisor.» —Roy Balfour President of Ro-Mart Inc. «Tony has produced a clear and straightforward guide to debt, and how to eliminate it, that is as timely as it is needed. Anyone who follows the program in this book will be glad they did.» —Jeffrey K. Meek Former Vice President–Recovery Operations, WaMu Card Services «Great for readers of all ages and in all financial stages. This isn't one of those get-rich-quick schemes. This book provides a foundation for a paradigm shift in your thinking process and allows for you to see how toachieve the seemingly unachievable. I was hooked from the beginning!» —Jenna Keehnen Executive Director, www.USOBA.org

личные финансы

The Debt-Free Millionaire. Winning Strategies to Creating Great Credit and Retiring Rich

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