Uber, and how to fix things when trust is broken | Fixable

Слушать онлайн
Uber, and how to fix things when trust is broken | Fixable
подкаст
Подкаст: TED Tech
Жанр: мотивация креатив / идеи английский язык изобретения выдающиеся личности разговорный английский культура и общество креативность познавательные подкасты лекции исследования творчества
Язык: Английский
Возрастное ограничение: 12
Длительность: 35 минут 39 секунд
Последнее обновление:
Добавлен:
This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.