Chris W. Clegg

Just-in-time, «total quality management», «lean manufacturing», «call centres», «team work», «empowerment» – most people in business have heard these buzz words, often offered as a panacea to all profit ills. So why don't they always work? Can you co…

The original hardback edition of The New Workplace examined modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. It explored what these terms really mean and what effect they…