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По алфавиту, по жанрам, популярные авторы, новые поступления, популярные книги.
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  1. Ben Reason «Service Design for Business. A Practical Guide to Optimizing the Customer Experience»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  2. Bruce Loeffler «The Experience. The 5 Principles of Disney Service and Relationship Excellence»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  3. Robert Solomon «The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers»
    17.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  4. David S. Williams «Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  5. Maria Martinez «Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  6. Rohit Verma «The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  7. Marsha Collier «The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  8. Katie Delahaye Paine «Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  9. Dennis Snow «Unleashing Excellence. The Complete Guide to Ultimate Customer Service»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  10. Jeffrey J. Fox «How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times»
    17.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  11. Real Bergevin «Call Centers For Dummies»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  12. Karl Weber «Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience»
    17.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  13. Jill Griffin «Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  14. Joe Calloway «Indispensable. How To Become The Company That Your Customers Can't Live Without»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  15. Anders Gustafsson «Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  16. Ray Pelletier «It's All About Service. How to Lead Your People to Care for Your Customers»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  17. Frederick Newell «Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  18. John R. DiJulius «What's the Secret?. To Providing a World-Class Customer Experience»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  19. Lior Arussy «Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  20. Chip R. Bell «Take Their Breath Away. How Imaginative Service Creates Devoted Customers»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  21. Liz Kao «Salesforce For Dummies»
    10.10.2020 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  22. Isabella Villani «Transform Customer Experience»
    14.10.2020 PDF-книга [оценка: 0.0/0] [отзывов: 0]
  23. Bill Thomas «Anticipate»
    18.09.2021 PDF-книга [оценка: 0.0/0] [отзывов: 0]
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